Contact us

Vitality Purple queries

For member related queries advise the member to contact their Discovery Purple Private Consultant.
For partner servicing queries:
Email: vitpurpleopsescalations@discovery.co.za
Tel: 011 529 8898
Turnaround time: 8 hours

We are ready to help you make the most of Discovery MedXpress. Please contact us if you have any queries.

General queries

For queries about scripts, delivery addresses, pricing differences or any other general queries:
Email: DISCOVERY_MEDXPRESS_PHARMACYQUERIES@discovery.co.za:
Tel: 011-529-2925

If your query isn't resolved:
Email: MedXpress_assist@discovery.co.za
Turnaround time: 8 working hours

Finance queries

Email: MedXpress_Finance@discovery.co.za
Turnaround time: 8 working hours
Tel: 011-529-2925

If your query isn't resolved:
Email: MedXpress_assist@discovery.co.za

HIV and Aids escalation if medicine is not authorised

Email: ONCOLOGY_AND_HIV_MANAGEMENT_TEAM@discovery.co.za

If your query isn't resolved:
Tel: 011-529-2925